The refashioned streaming service, formerly called HBO Max, launched on May 23 with a library double the size of its predecessor. It’s the pricier side of on-demand streaming services, with pricing starting at $10 a month for ad-free streaming or $20 if you want 4K streams. But it has a lot of content, including some HBO originals and new releases. The service is available on Roku, Fire TV devices, Apple TV and iOS devices, among others. It’s also part of many pay-TV packages, including AT&T U-verse, Dish Network, Cox, Charter Spectrum and Verizon FIOS.
With customer service trends shifting from the idea of “the customer is always right” to a desire for empathy, companies must be flexible and capable of handling a wide range of requests that don’t fall under their normal request categories. To keep pace with this change, organizations must have a robust customer service analysis tool that enables them to quickly tie up consumer issues and provide a consistent, efficient customer experience across channels.
Having a strong customer support strategy is crucial for any business that wants to increase customer retention and boost profits. One of the best tools for this is video support, which allows users to communicate with a representative through chat or voice. It’s great for answering common questions and providing quick solutions, as well as addressing more complex queries. In addition to reducing customer wait times, video support is also useful for conducting AMA (ask me anything) sessions and providing in-depth product education.
Customers might have to reach out to Max’s customer service if they encounter any technical problems with the platform, such as buffering or playback errors. This can be frustrating for them, especially if it’s something that could be fixed easily with a phone call or chat. Moreover, some customers might require more personalized attention and specific recommendations from the company to ensure that their experience is as smooth as possible.
While the service is currently limited to the United States, it will expand to other regions later this year. Those who have HBO cable subscriptions will be able to get access to Max for free. Those without HBO will have to purchase the service separately for $29.99 per month.
To cancel your subscription, you must cancel through the service’s app or website. You’ll need to know who bills you for the service, so check your bank statements or ask your TV, internet or wireless provider if they offer Max. You’ll need to cancel before the end of your billing cycle to avoid being charged the following month. If you’re still charged, contact your provider to dispute the charge. Alternatively, you can cancel your subscription through YouTube TV by choosing your profile and selecting Settings. Choose Your Subscriptions, then select Max and turn off auto-renew. For more information on this, check out our guide: How to cancel your YouTube TV subscription. מקס שירות לקוחות
